Water Authority

This article helps Autauga County residents quickly understand how to work with the Autauga County Water Authority—from starting service and paying a bill to finding rates, meetings, alerts, and water quality reports. It provides direct, actionable guidance, uses clear headings for easy scanning, and points you only to official pages that matter for everyday service and accountability.

Understand the Autauga County AL Water Authority and What It Means for Your Household

The Autauga County Water Authority (ACWA) supplies potable water and administers day-to-day customer service, billing, and system operations for its service area in Autauga County, Alabama. Beyond billing statements, the Authority publishes formal policies, holiday schedules, and public meeting dates, and it maintains transparency through routine water quality reporting. Residents benefit by knowing exactly where to go for authoritative service information—whether you’re opening a new account, checking the latest rates, or tracking boil water advisories and other service notices. Because these functions affect family schedules, budgets, and health, the Authority’s official pages are the most reliable source for accurate details about timing, procedure, and compliance.

Key things this guide covers

Where to find meeting dates, holiday closures, and timely service notices
How to apply for new water service and understand customer responsibilities
Where to read the current Consumer Confidence Report (CCR) for water quality
How rates work and where to review the official rate schedules
Which payment methods are offered and how to use the official channels securely

Follow Governance and Scheduling: Meeting Dates and Holiday Closures

Public oversight is built into water utility governance. If you want to attend or track governing meetings, consult the Authority’s official meeting calendar. For planning office visits or anticipating customer-service response times around observed holidays, use the official holiday schedule.

Review upcoming dates under Board of Directors Meeting Schedule 2025 to see when the Authority meets, prepare remarks, or simply follow actions affecting service and policy. If you plan to attend, check the schedule before the meeting for any time or location updates, and arrive early to sign in if public comment is on the agenda.

Confirm office closures and observed holidays using Holiday Schedule 2025 so you can time in-person payments, paperwork submissions, or service questions during open office hours on standard business days.

These two calendars help residents sync personal schedules with the Authority’s availability and governance rhythm. Keep in mind that public agencies often post updates; revisiting these pages before a planned visit keeps you aligned with the most current information.

Access Water Quality Results: Read the Consumer Confidence Report (CCR)

Every year, water systems publish a Consumer Confidence Report that explains where your water comes from, summarizes monitored constituents, and states whether your water meets federal and state standards. ACWA posts the annual report and retains prior years for comparison and reference.

Start with the most current CCR available on CCR 2025. Use the report to review sampling results, compliance statements, and educational notes about water quality indicators.

Historical CCRs—also listed on the Authority’s site—allow you to compare year-over-year values to understand trends and regulatory outcomes. Viewing several years can help you see how seasonal factors, infrastructure improvements, or source conditions influence the system’s results over time.

How to use the CCR effectively

Scan the compliance summary first. Look for statements indicating whether standards were met.

Review the constituent table. Focus on detected levels, the Maximum Contaminant Level (MCL), and whether the results fall within allowable ranges.

Read educational notes. These provide context for vulnerable populations and explain technical terms.

Compare with prior years. A steady history of compliance can be reassuring; any noted changes typically include an explanation.

If you have questions after reading the CCR, jot down the line item and section title. When you reach out to the Authority, specific references help staff respond faster and more thoroughly.

Start, Change, or Stop Service: Complete the Right Forms the Right Way

Whether you’re moving into a home served by the Autauga County Water Authority or you need to make changes to an existing account, the Authority provides official forms and guidance to keep records accurate and service uninterrupted.

Apply for new service

The Authority’s step-by-step process begins with the official application:

Use the New Service Application to provide required account holder information and service location details. Prepare identification and property information before you start. If a deposit or documentation is required, follow the application’s instructions closely so your start date stays on track.

Understand customer responsibilities and system rules

Before you finalize your application or request adjustments to your account, review the binding rules that govern service:

The Authority’s ACWA Rules & Regulations outline how service is provided, what counts as unauthorized use, how meters are read, and how to resolve issues. This document is the anchor for expectations on both sides—customer and utility.

The Water Users Agreement is the customer-facing contract that accompanies service. Reading it alongside the Rules & Regulations helps you understand billing mechanics, shut-off policies, and the process for transferring or discontinuing service.

Pro tips for a smooth start or transition

Coordinate timing. Submit your application ahead of move-in so meter activation aligns with occupancy.

Keep names consistent. Ensure the name on your deed or lease matches the account holder to avoid verification delays.

Save copies. Store PDFs or printouts of your completed forms and any confirmations for your records.

Know your meter. Once service begins, note your meter location and serial number—this helps when reporting issues or comparing billed usage to meter readings.

Set Expectations: Learn How Rates Work and Where to Review Them

Your monthly bill reflects base charges, usage tiers, and any applicable fees set by the Authority’s approved rate schedule. To plan your household budget and understand how conservation affects your costs, rely on the official rate page:

Read the current schedules under Rates. Look for how the base charge is defined, the usage blocks, and any surcharges for high consumption. If your usage changes seasonally (for example, irrigation or filling a pool), rate tiers can help you estimate impacts in advance.

Practical budgeting steps

Check your average usage. Identify a baseline month, then track seasonal spikes.

Watch tier thresholds. Reducing usage slightly to stay within a lower tier may deliver outsized savings.

Plan for changes. If occupancy increases, anticipate the next bill’s tier and adjust discretionary use (lawn watering, car washing) to compensate.

Pay Securely and Conveniently: Official Payment Channels and How to Use Them

The Authority offers multiple ways to pay so you can choose what fits best—without relying on unofficial intermediaries. For details on available channels:

Start with Payment Options to see accepted methods and instructions for each. The Authority provides an online payment pathway, phone options, in-person payments at the office during regular business days, and mail-in payments. Follow the page’s exact steps to avoid delays in posting.

Choose the right method for your situation

Online payment: Best for speed and after-hours convenience. Have your account number ready to ensure your payment is credited correctly.

Pay by phone: Useful if you prefer live guidance or don’t have web access. Keep your billing statement on hand so you can verify your account details without errors.

In-person payment: A good fit if you’re delivering forms or need to discuss a billing question while paying. Arrive on standard business days when the office is open to the public.

By mail: Allow extra days for postal delivery; avoid mailing cash and keep a record (e.g., check number and date mailed).

Avoid common payment pitfalls

Use the official pages and numbers. Paying through the Authority’s listed channels prevents misapplied or delayed payments.

Confirm the amount due. If you recently submitted a payment, verify it has posted before sending another.

Store receipts. Keep confirmation numbers or receipts until the payment appears on your next statement.

Stay Informed: Alerts, Notices, and Time-Sensitive Updates

Service notifications—like boil water advisories, line repair notices, or temporary office changes—are time-critical. The Authority posts official updates at a central location:

Check Notices & Alerts regularly, especially during severe weather, major road work, or area-wide maintenance. If you see a notice that affects your neighborhood, follow the instructions exactly and continue checking the page for “all clear” updates.

Smart monitoring habits

Bookmark the page. Keep it on your phone’s home screen during storm season.

Verify rumors. If you hear about an outage or advisory, confirm it on the official alert page before taking action.

Follow instructions precisely. For boil advisories or flushing guidance, timing matters for health and plumbing safety.

Estimate and Control Water Use: Leaks, Loss, and Practical Conservation

Unexplained usage spikes often point to hidden leaks or a stuck fixture. The Authority’s site includes guidance that helps residents visualize the real-world impact of small, continuous leaks. By understanding how dripping fixtures translate into gallon loss, you can prioritize quick repairs that reduce bills and conserve water.

Steps to diagnose common issues

Read your meter. Take two readings several hours apart without running water; a change indicates flow somewhere in your system.

Inspect toilets and irrigation. Running toilets and malfunctioning sprinkler valves are frequent culprits.

Check outdoor spigots. Hose bibs and connected hoses can leak unnoticed for weeks.

Act quickly. Even modest drips accumulate rapidly; stopping them saves money and prevents damage.

If you find and fix a leak, continue monitoring your statement for one or two billing cycles to verify the expected drop in consumption.

Forms, Authorizations, and Records: Keep Your Account Organized

Paperwork makes service smoother. The Authority centralizes essential forms so you can authorize payments, set up or change accounts, and keep everything current.

Automatic bank draft: If you prefer scheduled payments, look for the Authority’s ACH authorization information on its site. Complete all fields accurately and retain a copy for your records.

Service agreements: Keep your Water Users Agreement with your closing documents or lease. It’s the first place to look if you have a dispute or question about responsibilities.

Employment opportunities: The Authority provides a public listing for open roles, if applicable. Residents seeking public service careers can monitor the job openings page on the Authority’s official site.

Keeping forms in a single folder—digital or printed—helps when you need to reference prior submissions, confirm authorization details, or verify a change request.

Plan Visits and Questions Around Official Calendars

When you need to deliver forms, discuss a billing matter, or get help with a complicated service issue, timing your visit matters. Before heading to the office, check two pages:

Holiday Schedule 2025 for any upcoming closures that could affect your plans.

Board of Directors Meeting Schedule 2025 if you intend to observe or speak at a meeting about a policy or infrastructure item.

Bringing a photo ID, your account number, and any related documentation (such as a lease or settlement statement) speeds up in-person help. If you’re following up on a notice, reference the exact alert title and date so staff can immediately see what you’re seeing.

City Service Note: Prattville Customers and Separate Utility Administration

Within Autauga County, water service in the City of Prattville is administered by a separate public utility, the Prattville Water Works Board. If your service address is inside city limits and your bill references the city’s utility, you should look to that organization for account and payment details, notices, and office information. This is common in Alabama—county and city systems can operate alongside one another, each with its own board, policies, and customer contacts. When you move or change residences, double-check whether your new address is served by the county authority or the city’s board so you submit the correct forms and payments through the right official channel.

Put It All Together: A Resident’s Checklist for Smooth Service

Confirm your utility. Determine whether your address is served by the county authority or the city’s board before applying or paying.

Review governing documents. Read the Authority’s Rules & Regulations and your Water Users Agreement so you understand service conditions and billing policies.

Check rates. Look at the official rates page to anticipate monthly costs and plan usage.

Use official payment channels. Choose the payment method that fits your needs and follow the instructions on the Payment Options page.

Monitor alerts. During storms, maintenance, or pressure events, check official notices and follow guidance.

Track water quality. Read the latest CCR to understand your system’s performance and compliance.

Keep records. Save application confirmations, receipts, and agreements in one place for easy reference.

Water Authority Relevant Departments, Addresses, and Phone Numbers

Autauga County Water Authority — 2010 County Road 57, Prattville, AL 36067; (334) 365-2804

Prattville Water Works Board — 114 E Main St, Prattville, AL 36066; (334) 365-6783

Autauga County Water Authority FAQs

How do I start, transfer, or stop water service?

Begin with the official New Service Application and provide accurate service-location and account-holder details to avoid delays. Before submitting, review customer responsibilities, meter access expectations, and service conditions outlined in the ACWA Rules & Regulations so you understand activation timelines, account eligibility, and procedures for transferring or discontinuing service when you move.

Where can I find current rates, fees, and usage tiers?

The Authority posts its approved pricing on the Rates page. Use the schedule to identify base charges, consumption blocks, and any applicable surcharges so you can estimate bills during seasonal changes (for example, irrigation months). If you’re comparing past and upcoming bills, align your expected usage with the published tier thresholds to anticipate how small changes in consumption can shift you into a different block.

What are the official ways to pay my water bill?

Payment options are detailed on Payment Options. Follow the instructions for online, phone, in-person, or mail payments, and always reference your account number exactly as shown on your statement. The page explains accepted tender types, office hours for over-the-counter payments, and important guidance for timely posting and receipt retention.