Water Authority

The Autauga County AL Water Authority is committed to providing reliable and safe water services to the residents of Autauga County. As the primary utility provider for water across the region, it plays a crucial role in supporting the daily lives of citizens and ensuring access to one of the most essential resources: clean water. In this article, we will explore the services provided by the Autauga County Water Authority, how to manage your account, payment options, upcoming schedules, and other key information for the residents and businesses in Autauga County.

What Is the Autauga County Water Authority?

The Autauga County Water Authority (ACWA) is the governing body responsible for managing the public water system in Autauga County, Alabama. The authority's mission is to ensure the continuous and efficient delivery of clean, potable water to its service area. This service includes maintaining water supply infrastructure, addressing emergency situations, managing customer accounts, and providing various other support services to meet the needs of local communities.

With a focus on sustainability, service reliability, and customer satisfaction, the Water Authority ensures that all residents have access to high-quality water. The ACWA operates under a structured system that includes regular maintenance schedules, user agreements, and up-to-date regulations to keep the system functioning smoothly.

The Importance of Clean Water in Autauga County

Water is essential for daily living. Whether it's for drinking, cooking, bathing, or maintaining hygiene, access to clean water is a fundamental necessity. The Autauga County Water Authority works diligently to maintain a high standard of water quality. The authority conducts regular tests and inspections to ensure that the water meets or exceeds the health and safety standards set by local and federal regulations.

Through its efficient water distribution system, the ACWA ensures that the water delivered to homes and businesses in the county is safe to use and free from harmful contaminants. Additionally, the authority is involved in water conservation efforts to manage resources responsibly and protect the water supply for future generations.

How to Pay Your Water Bill with Autauga County Water Authority

Understanding the payment options available for your water bill is important for both convenience and avoiding late fees. The Autauga County Water Authority provides various methods for bill payment, giving residents flexibility in managing their accounts.

Online Bill Payment

One of the easiest ways to pay your water bill is online. Through the Autauga County Water Authority website, customers can make payments securely 24/7 using a credit card, debit card, or check. To use this service, you will need your account number, which is available on your statement. This online payment system is provided by Nexbillpay, a trusted third-party payment processor. Note that there is a service fee for each transaction, which is collected by Nexbillpay.

Payment by Phone

For those who prefer paying by phone, the Autauga County Water Authority offers a toll-free line to process payments. Simply call (844) 738-0924 to make a payment. This option is available 24/7, providing another convenient way for residents to settle their water bills.

In-Person Payment

For those who prefer face-to-face transactions, payments can be made in person at the ACWA office located at 2010 County Road 57, Prattville, AL 36067. The office is open from Monday to Friday, 7:30 AM to 4:30 PM. Customers can pay using cash or check during these hours.

Mail-In Payment

Payments by check can also be mailed to the following address:
PO Box 680294, Prattville, AL 36068
Please note that cash should not be mailed, as the Autauga County Water Authority is not responsible for lost payments. It's important to mail payments ahead of time to avoid any late fees.

Other Payment Services

The ACWA offers an Automated Clearing House (ACH) payment option for those who wish to have their payments automatically deducted from their bank accounts. For more information on setting up ACH payments, you can visit the ACH Authorization Form page on the Autauga County Water Authority website.

Additionally, there are payment options for businesses or those who wish to set up recurring payments. Learn more about these services by visiting the Payment Options page.

Autauga County Water Authority Rates and Service Fees

The rates for water services in Autauga County are determined by the Water Authority to reflect the costs of delivering clean water and maintaining the infrastructure. It's essential for customers to stay informed about these rates to understand their water usage costs.

You can view the current rates and any associated fees by visiting the Rates page on the Autauga County Water Authority website. This page provides up-to-date information about service charges, meter reading fees, and other relevant costs.

For customers who wish to learn more about water loss or conservation efforts, the Autauga County Water Authority also provides resources on managing water usage and reducing waste through its Water Loss in Gallons page.

Key Meetings and Events

The Autauga County Water Authority holds regular board meetings, which are open to the public. These meetings provide an opportunity for residents to voice concerns, ask questions, and stay informed about decisions affecting the water supply and services. The schedule for these meetings can be found on the Board of Directors Meeting Schedule page.

For those interested in holiday schedules or other important dates, be sure to check the Holiday Schedule page, which includes detailed information on when the office will be closed during the year.

Water Quality Reports: Consumer Confidence Reports (CCR)

The Autauga County Water Authority provides annual Consumer Confidence Reports (CCR) that give detailed information about the quality of the water supplied to residents. These reports are a valuable resource for understanding the water's safety and the measures taken to protect public health.

You can access the most recent CCR reports on the following pages:

CCR 2025
CCR 2024
CCR 2023
CCR 2022

Job Opportunities with the Autauga County Water Authority

For those looking for employment opportunities in the water utility sector, the Autauga County Water Authority regularly posts job openings on its official website. These positions may include roles in maintenance, customer service, operations, and more. To explore available job listings, visit the Job Openings page.

Important Contact Information

For all inquiries or assistance, the Autauga County Water Authority is available during normal business hours:

Office Address: 2010 County Road 57, Prattville, AL 36067
Phone: (334) 365-2804
Fax: (334) 365-5587
Mailing Address: PO Box 680294, Prattville, AL 36068
Office Hours: Monday - Friday, 7:30 AM - 4:30 PM

You can also reach the authority via the Contact Us page for more specific queries or assistance.

Autauga County Water Authority FAQs

How Can I Pay My Water Bill in Autauga County?

Autauga County Water Authority offers several ways for customers to pay their water bills. You can pay online 24/7 via the Autauga County Water Authority website, where you can use a credit or debit card. If you prefer, you can also pay by phone by calling their toll-free number at 844-738-0924. For those who prefer in-person payments, you can visit their office located at 2010 County Road 57, Prattville, AL 36067, during business hours.

When Are the Board of Directors Meetings Held?

The Autauga County Water Authority holds regular board meetings to discuss matters related to water services in the region. These meetings are open to the public, and you can check the Board of Directors Meeting Schedule for dates and times.

What Are the Current Water Rates and Service Fees?

To understand the cost of water services in Autauga County, visit the Rates page on the official website. This page provides the most up-to-date information on service charges, fees, and any other costs associated with water usage in the area.

How Can I Set Up ACH Payments?

Autauga County Water Authority offers an ACH payment option for those who wish to have their bills automatically deducted from their bank account. You can learn more about setting up this service by visiting the ACH Authorization Form page.

How Do I Access the Water Quality Reports?

The Autauga County Water Authority provides annual Consumer Confidence Reports (CCR), which detail the quality of water in the area. You can find the latest reports on their website, including the CCR 2025 and prior years' reports.